Q: What are your opening hours?
Monday – Closed
Tuesday 9:30am – 6:00pm
Wednesday 9:30am – 6:00pm
Thursday 9:30 – 9:00pm
Friday 9:30am – 6:00pm
Saturday 8:30am – 4:00pm
Q. What is your cancellation policy?
A: We ask for 24 hours notice if you need to change your appointment which allows us to contact our waiting list clients. If you cancel inside of 24 hours or do not attend a confirmed appointment you will be charged 50% of your appointment over the phone or at your next appointment.
Q. What is parking like at your salon?
A. We don’t have onsite parking however if you are having a colour service we recommend trying to get a 4 hour park on either Luck or Bible Street which is just a short 2 minute walk to the salon. For shorter appointments Woolworths carpark is 2 Hours and they do have sensors so please make sure to move your car if you are with us for more than 2 hours.
Q. Do you have Afterpay/Zip Pay?
A. Great news, we do offer Salon Pay or Afterpay.
Q. How long will my appointment take?
A. Depending on what service you have booked in for, we would recommend 2.5 – 3.5 hours for a full colour service and for a haircut or styling styling service we recommend 45 minutes -1 hour.
Q. What brand of products do you stock?
A. We are fortunate to work with some of the worlds best bands:
Kerastase
Lakme
Olaplex
Evo
Cloud nine
Q. What colour products do you use?
A. We use Lakme colour. Lakme is a high quality Spanish colour range committed to sustainability. The product is cruelty-free and eco friendly. We love that it’s low in ammonia and even offers an ammonia free range.
Q. Do you have ammonia free colour?
A. Yes We do we have Chroma which is ammonia free colour.
Q. Do you use Olaplex at your salon?
A. YES YES YES!!! We love everything olaplex, we highly recommend the use of Olaplex No:1 & No:2 in all colour services. Olaplex is formulates to protect the integrity of your hair as well as repair the broken bonds and makes the hair stronger, healthier and shinier. We will not compromise the health of your hair. We also offer an Olaplex home care regime, your stylist will recommend what’s best for you.
Q. Do you offer Keratin Treatments?
A. Yes we offer Keratin Treatments. Please remember this is not a straightening service it’s a treatment that will relax and make your hair less rebellious and more manageable.
Q. What shampoo should I use to maintain my colour?
A. We have a wide range of home maintenance and are fortunate to work with the world best brands. Every hair and colour is different, your experienced stylist has a wealth of knowledge and training and will be able to recommend a home-care regime for you during your consultation. Feel free to pop in and speak to one of our friendly team members about your hair care needs if you’re passing by.
Q. Can I buy a Cleaver & Co gift certificate?
A. Yes this is a great gift! Spoil someone special with one of our gift vouchers, you decide the price-tag. Valid for 12 months gift vouchers can be purchased online or in salon.
Q. Do you offer Consultations?
Yes, we offer a free 15 minute consultation. During this time your stylist will get a thorough idea of desired look you want to achieve. Please bring along any photos of your desired look even bring along photos of colours you don’t like so your stylist can establish a clear understanding of your needs.
Q. Do you do hair extensions and how much are they?
Yes we have an Extension specialist in salon. We do tape extensions in a wide range of colours and lengths. Please contact the salon directly to arrange a free, no obligation consultation. Please note, we can not quote over the phone or via email.
Q: How can I make my blowave last?
A: Don’t touch your hair. I know your hair feels amazing after a blow dry but please don’t touch it. At night, twist your hair up and clip it loosely on top of your head for sleep. Sleeping on silk always helps and using a shower cap is a must. Brush gently and dry shampoo is your secret weapon!
Q. What styling products do you use?
A. Our styling products range are among the worlds best including Evo, Olaplex and Kerastase.
