ALL REFUND RIGHTS UNDER BOTH STATE AND COMMONWEALTH LAW APPLY

OTHER PRODUCTS

Cleaver & Co.Hair will accept returns and provide you with an exchange, store credit or refund (refund will be provided using original payment method) or repair where:

– The item is faulty or is not of acceptable quality, or
– The item is not fit for its intended purpose, or
– The product does not match the sample or our description; and

– You can present a Barberhood receipt or other adequate proof of purchase

The Barberhood may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. We reserve the right not to offer an exchange, store credit, refund or repair where the item fault is a result of misuse or neglect.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.

Strictly no exchanges or refunds on Sale or Tester items.

PROOF OF PURCHASE

Returns, refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents:

– Original email or text receipt
– Online Tax Invoice (order confirmations will not be accepted)
– Financial Statement (i.e bank statement, credit card statement)
– Proof of purchase is the original The Barberhood receipt, bank, Afterpay statement.

PRIVACY

You will be asked for information that is relevant to your return or to satisfy legislative requirements. If you do not provide this information, then we may be unable to process your return. When returning merchandise with proof of purchase, you will be asked for your signature as authorisation of the return transaction. Cleaver & Co. Hair agrees to a return without adequate proof of purchase, you will be asked to provide identification containing your full name. Cleaver & Co. Hair will record your name and form of identification provided, which may be accessed by our authorised team members for fraud protection activities. Information collected will be securely stored in accordance with our Privacy Policy.(will need our link attached)

Should you have any further questions, please contact cleaverandcohair.com.au

PRIVACY POLICY

The Barberhood is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

WHAT IS PERSONAL INFORMATION AND WHY DO WE COLLECT IT?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone, by email, via our website www.barberhood.com.au, from your website, from in-store collateral, from point of sale software, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

SENSITIVE INFORMATION

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

– For the primary purpose for which it was obtained
– For a secondary purpose that is directly related to the primary purpose
– With your consent; or where required or authorised by law.

THIRD PARTIES

Please note that Cleaver & Co. Hair does not monitor, approve, guarantee, endorse or adopt the accuracy or completeness of any third party content. Cleaver & Co. Hair does not have any control over these sites and Cleaver& Co. Hair is not responsible for updating or reviewing their content. You use third party content at your own risk.

Cleaver & Co. Hair recommends that before you visit any website you check that your computer is running up-to-date virus checking software. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

DISCLOSURE OF PERSONAL INFORMATION

Your Personal Information may be disclosed in a number of circumstances including the following:

– Third parties where you consent to the use or disclosure; and
– Where required or authorised by law.

SECURITY OF PERSONAL INFORMATION

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. Where reasonable and practicable to do so, we will collect your Personal Information only from you.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

ACCESS TO YOUR PERSONAL INFORMATION

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Cleaver & Co. Hair will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Cleaver & Co. Hair engages all reasonable efforts to safeguard the security of your information, transmissions made on or through the internet cannot be guaranteed to be entirely secure. Please contact your financial institution immediately if you become aware of unauthorised use of your account.

MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION

It is an important to us that your Personal Information is up to date. We will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

COOKIES

If your web browser is set up to accept cookies, a cookie will be stored on your hard drive when you visit Cleaver & Co. Hair website. Cookies allow The Barberhood to collect information about your computer, which may include your IP address (a number assigned to your computer when you register with an Internet Service Provider), type of browser, operating system, domain name, and the details of any website which has referred you to this website. The Barberhood uses cookies to track and collect information about which parts of The Barberhood’s site and newsletter (including links to other websites) are being visited by you.

Cookies also allow The Barberhood to recognise your computer while you are on The Barberhood’s site. This information is used to maintain the quality of our service and to provide tracking and statistics regarding the use of our website.

If you would rather not have this information stored on your computer, you can configure your browser so it does not accept cookies. However, if you disable cookies your experience may be impacted and parts of our website may not be full accessible.

POLICY UPDATES

This Policy may change from time to time and is available on our website.

PRIVACY POLICY COMPLAINTS AND ENQUIRIES

If you have any queries or complaints about our Privacy Policy please contact us at:

[email protected] – Ph. (03) 94314333